ZI Heating Elements Technologies has obtained in 1990 the UNI EN ISO 9001 approval from the British Standard Institute (BSI) and the successive up-to-date at Vision 2000 obtained in June 2003.

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Quality System
The Management System for the Quality is oriented to the Quality Control extended to all company (Total Quality) and the guide lines and the aims on which develops its activities are:

• Develop and offer of products which completely satisfy customers'; requirements in order to maintain market leadership in quality;
• Study of new technologies able to increase competitiveness;
• Relationship with the customers based on transparency and fairness in order to foster cooperation and partnership;
• Comakership relationships with suppliers in order to enhance their performance of efficiency and effectiveness according to our purchasing policy;
• Development and fostering people's professional competencies through a valid and aimed human resources training plan;
• Use of materials, processes and project conceptions which imply, during the entire product life cycle, respect for the environment and human health ;
• Sharing of know-how and technical-organizational competencies while developing new productive sites;
• Continuous product and process improvement, in order to reach high levels of safety and reliability and to grant quality standards and competitive cost together;
• Participative and empowered behavior in all the company roles and functions in support of the continuous improvement activities implemented through working teams held by TPM® (Total Productive Maintenance) and TQM® (Total Quality Management).



Quality personalization
The whole range of products complies with EN 60335.1 standards and conforms to the essential requisites for Low Voltage Directives and the actual legislation concerning electrical material safety.
On Customers’ request, products are UL or VDE approved, or in any case they have other product marks consistent with customer’s specific requests. Special products that are used in explosive areas can be approved according to explosion-proof specifications by CESI.
Flexible heaters in polyimide for the space-military applications are ESA approved, since 1992. This homologation, re-qualified every 2 years to comply with the existing standards, is recorded in the ESA-EPPL with the approval certificate No. 184E.
The product approvals are carried out in the laboratories of each division by the Quality staff in co-operation with the engineers of the Certification Authority.
The laboratories where tests are made are qualified in accordance with the applicable standards and normative.
For the execution of chemical analysis, tests over raw materials (steel, oxide), corrosion and mechanical tests, and for electromagnetic compatibility tests according to current standards, ZI Heating Elements Technologies is supported by external Bodies.
All the production is 100% tested and, on customer request, additional tests can be effected by the Quality Control department, with relative issue of quality and conformity Certificate. In order to promote the partnership with the customers, products are developed in co-design with the customer and during the sampling phase, they carry out tests not only on the component but also on the final equipment-component assembly.



Customer satisfaction monitoring
To assess and improve constantly the services provided to our customers establishing an atmosphere of real co-operation, the Quality and Marketing functions of ZI Heating Elements Technologies constantly monitors cross-functional performances relating to the following parameters: state of supplies and products, reaction and professional conduct of sales personnel, relationship with and feed-back from the design department, punctuality of delivery and the reliability and competence of the carrier.



Environment
ZI Heating Elements Technologies has introduced a program of implementation of the Environmental Management System in order to reduce the impact of the company's activities on the environment.
The principles of this project are:

• Reduction of environmental polluting emissions in air, water and ground;
• Natural resources use containment;
• More use of recyclable and recycled materials;
• Commencement a differentiated waste collection in order to re-use the refuse;
• Optimization of the productive processes in order to reduce scrap;
• Educate and make human resources sensitive towards respect for environment both inside and outside the company.

Acting scrupulously to follow the above mentioned principles, it was possible to obtain certification in accordance with UNI EN ISO 14001 standard in June 2003.

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